Privacy Policy

Information We Collect

The information we collect depends on the services you request and how you interact with CityCab.

Information you provide

When you request a quote, make a reservation, create an account or contact us, you may provide:

• Contact information: Your full name, email address, phone number, and billing or mailing address.
• Reservation details: Pickup and drop-off locations, travel date and time, passenger count, luggage information and special requests.
• Airport and travel information: Your airline, flight number, hotel, cruise terminal or other details needed to coordinate transportation.
• Payment and transaction information: Information about your reservation price, payment status, authorization holds, refunds and booking history.
• Account information: Information you provide when creating or managing a customer account.
• Communications: Information you share by email, telephone, text message, WhatsApp or online form.
• Reviews and feedback: Comments or feedback you provide about your experience.

If you provide personal information about another passenger, please make sure you have authority to share it for the purpose of arranging transportation.

Information collected through our website

When you visit our website, we and our service providers may collect technical information such as your IP address, browser type, device information and information about how you interact with the site.

We use cookies and similar technologies to support the website, understand its use and measure advertising. See Cookies and Tracking Technologies below for more information.

Information received from booking partners

We may receive your information from an online travel agency, travel agent, hotel, corporate client or another party that books transportation on your behalf. This may include your name, contact information, itinerary, pickup details and other information needed to provide your ride.

Location Information

Our booking form includes a “Use My Location” feature. If you choose to use it, your browser or device may ask for permission to share your location.

You may also choose to share a location pin with us through WhatsApp. We use location information you provide to prepare a quote, identify a pickup location or coordinate transportation.

Vehicle Cameras and Communications

Some CityCab vehicles have cameras operated by CityCab that record video and audio. Notices displayed in our vehicles inform passengers that cameras and recording are in use.

We may review recordings and related communications to investigate an incident, respond to a complaint, resolve a dispute, protect safety or provide evidence that transportation was provided.

When reasonably necessary to address a complaint or dispute, we may share relevant information with an online travel agency, travel agent, booking partner, insurer or another party involved. This information may include reservation records, vehicle video and audio, text messages and WhatsApp conversations.

CityCab does not currently record telephone calls.

How We Use Your Information

We use personal information to:

• Provide quotes and review reservation requests.
• Arrange, confirm and provide transportation.
• Assign a driver and coordinate pickup and drop-off.
• Communicate with you about your reservation or service.
• Monitor flight information and respond to arrival changes when applicable.
• Process payment authorizations, charges and refunds.
• Respond to questions, complaints and customer service requests.
• Send reservation updates and requests for feedback.
• Investigate disputes, incidents, suspected fraud or claims concerning a service.
• Maintain business, accounting and tax records.
• Maintain and improve our website, booking system and services.
• Measure website activity and advertising performance.
• Comply with applicable legal obligations and protect our legal rights.

Information Shared With Your Driver

To provide your transportation, your assigned driver receives the information needed to complete your ride. This includes:

• Your full name.
• Your telephone number.
• Your pickup and drop-off locations.
• Your scheduled pickup time.
• Your flight details, when applicable.

Drivers use this information to locate you, communicate with you and provide your transportation.

Drivers do not receive your billing address, full credit card information, the amount you paid or your complete booking history through the information CityCab provides for your ride.

How We Share Your Information

We may share personal information with the following parties when necessary for the purposes described in this policy:

Drivers and transportation providers

We share relevant trip details with drivers and transportation providers assigned to fulfill your reservation.

Payment providers

We share information with payment providers, such as Stripe and ATH Móvil, as needed to process payments, authorizations and refunds.

Technology, communications and advertising providers

We use third-party providers to help operate our website, booking system, customer communications, analytics and advertising. Depending on the service used, these may include WooCommerce, AutomateWoo, Brevo, Twilio, Google and Meta.

These providers may process information on our behalf or under their own privacy policies, depending on the service.

Travel agencies and booking partners

When a hotel, travel agent, online travel agency, corporate client or other partner arranges a reservation, we may share relevant booking or service information with that partner to coordinate the ride or respond to a complaint or dispute.

For example, if a customer reports that a ride was not provided, we may share relevant reservation records, communications or available recordings with the booking partner to investigate the claim.

Professional advisers and authorities

We may share information with our accountants, attorneys, insurers, government authorities or other parties when required by law or reasonably necessary to address a claim, protect safety, prevent fraud or defend our legal rights.

Business transactions

If CityCab or Moove Transportation Services, LLC is involved in a merger, restructuring, sale of assets or similar transaction, personal information may be disclosed as part of that transaction, subject to applicable law.

Personal Information and Advertising

CityCab does not sell personal information for money.

We use Google Analytics, Google Ads and Meta tracking technologies. These services may collect or receive information about your device and interactions with our website, including through cookies or similar technologies. We use these tools to understand website activity, measure advertising performance and support advertising.

Depending on their settings and services, Google and Meta may also collect information about your activities across different websites. Sharing information for targeted advertising may have a specific legal meaning under some privacy laws, even when no money is exchanged.

You can manage some tracking through your browser settings and the privacy or advertising settings offered by the relevant providers. You may also contact us with questions about your choices.

Payments and Credit Card Information

We use third-party payment providers to process payments. Depending on the payment method you select, these providers may include Stripe and ATH Móvil.

For credit card reservations, a temporary authorization hold may be placed while your reservation request is reviewed. If the reservation is approved, the payment is processed. If it is declined, the authorization hold is released.

CityCab receives payment information needed to manage the reservation, such as payment status, transaction amount and refund details. Our booking policy states that CityCab does not see or store your full credit card information.

Payment providers may process information under their own privacy policies and terms.

Reservation and Customer Communications

We may contact you by email, telephone, text message or WhatsApp about your reservation and transportation. These communications may include:

• Confirmation that we received your reservation request.
• Updates on whether your request was approved or declined.
• Payment, authorization and refund information.
• Pickup instructions and driver communications.
• Flight or schedule updates.
• Responses to your questions or concerns.

After your trip, we may send an automated email requesting a review or feedback about your experience. You are free to provide an honest review.

CityCab does not currently send promotional emails or text messages. Our booking process asks customers for permission to receive promotional communications for possible future use. If our practices change, we will update this policy and provide applicable choices.

CityCab does not send abandoned-booking reminder emails.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to help operate the site and booking system. These technologies may help maintain your booking session and remember information entered during checkout.

We also use Google Analytics, Google Ads and Meta tracking technologies for website analytics and advertising purposes, as described above.

You can manage some cookies through your browser settings. Blocking certain cookies may affect how the booking form or other website features work.

Do Not Track and other browser signals

We are reviewing how our website responds to Do Not Track and other browser privacy signals. Contact us if you have questions about available privacy choices.

How Long We Keep Information

We keep personal information for as long as reasonably necessary to provide our services, maintain business records, resolve disputes, protect our legal rights and comply with applicable legal obligations.

Different types of information may be kept for different periods. For example, booking and payment records may need to be retained for accounting, tax or other legal purposes. Recordings and communications may be retained when needed to investigate an incident or resolve a dispute.

When information is no longer needed, we will dispose of it in accordance with our retention practices and applicable law.

Your Privacy Requests

You may contact us to request access to, correction of or deletion of personal information we hold about you.

We may need to verify your identity or request additional information to locate the relevant records. Some information may need to be retained for legal, tax, accounting, security or dispute-resolution purposes.

Depending on your location and the laws that apply to CityCab, you may have additional privacy rights.

To submit a request, contact us at:

Email: info@citycabpr.com
Phone: +1 (787) 633-3327

Children’s Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13.

A parent, guardian or another person arranging transportation may provide information about a child passenger when necessary to coordinate a ride.

If you believe a child under 13 has provided personal information directly to us through our website, please contact us so we can review the situation and take appropriate action.

Security

We use administrative, technical and organizational measures intended to protect personal information against unauthorized access, loss, misuse or disclosure.

No website, electronic transmission or storage system can be guaranteed to be completely secure. If a security incident occurs, we will investigate and provide notifications when required by applicable law.

Information Processing Locations

CityCab operates from Puerto Rico. Our payment, technology, communications and advertising providers may process or store information in Puerto Rico, the United States or other locations where they operate.

Third-Party Websites

Our website may link to third-party websites or use third-party services, including payment, mapping, communications and advertising providers.

Those parties may have their own privacy policies. We encourage you to review their policies when using their services.

Changes to This Privacy Policy

We may update this Privacy Policy when our services, practices or legal obligations change.

When we make changes, we will publish the updated policy on this page and update the effective or last-updated date. If applicable law requires additional notice or consent, we will provide it.

Contact Us

For questions about this Privacy Policy or to make a privacy request, contact:

Moove Transportation Services, LLC
Operating as CityCab Puerto Rico

Business address:
1225 Ave. Ponce de León, PH-1172
San Juan, PR 00907

Mailing address:
PO Box 9020073
San Juan, PR 00902-0073

Email: info@citycabpr.com
Phone: +1 (787) 633-3327