Terms & Conditions & Booking Policy

By submitting a reservation request with CityCab PR, operated by Moove Transportation Services, LLC, you agree to the following terms and conditions:

1. Reservations & Confirmations

• Approval Status: All online bookings are initially submitted as “Pending.” A reservation is only officially confirmed once you receive a formal confirmation email from our dispatch team.
• Payment Holds: For credit card bookings, a temporary authorization hold is placed on your account. If the reservation is rejected, the hold will be released immediately. If the reservation is approved, the payment will be processed in full.
• ATH Móvil: Payments made via ATH Móvil are processed at the time of the request. If your reservation is not approved, a full refund will be issued immediately.
• Secure Processing: All payments are handled through Stripe. Your data is fully encrypted; CityCab PR does not see or store your full credit card information.
• Pricing Notice: We are currently optimizing our new booking system. While we strive for accuracy, we reserve the right to correct occasional pricing errors during this testing phase.

2. Service Area & On-Board Policies

• Service Boundaries: We provide transportation originating from or dropping off in the San Juan Metropolitan Area and surrounding towns. We do not provide “intra-town” services outside of San Juan (e.g., we do not service Ponce-to-Ponce or Rio Grande-to-Rio Grande trips).
• Delays: While we strive for punctuality, CityCab PR is not responsible for delays caused by heavy traffic, road closures, or inclement weather.
• Vehicle Environment: Smoking, vaping, eating, or drinking is strictly prohibited inside all vehicles.
• Oversize Luggage: Items such as surfboards or bicycles incur an additional fee of $10 per item.
• Pet Policy: Pets must remain inside a secure carrier and incur a $10 fee per pet. Registered service dogs are welcome at no additional cost.
• Vehicle Damage: A cleaning or repair fee of up to $250 will be charged for any incidents requiring professional detailing or repairs resulting from passenger use.

3. Airport Procedures & Flight Tracking

• Airport Codes: For accurate routing, please use the following codes:

  • SJU: Luis Muñoz Marín International Airport

  • SIG: Isla Grande Airport

  • RVR: José Aponte de la Torre Airport (Ceiba)

• Arrival Instructions: We do not use greeting signs. Please [Click Here] to view our specific airport pickup procedures.

• Flight Monitoring: We monitor commercial arrivals in real-time. If your flight is delayed, your pickup time will be adjusted automatically at no additional cost.

4. Grace Periods & No-Show Policy

• Airport Pickups: We provide a 60-minute grace period starting from the time your flight lands. Delays beyond this window unrelated to flight status (e.g., lingering at the airport bar or shops) may incur additional wait-time fees.

• Non-Airport Pickups: For hotels, attractions, or private residences, a 15-minute grace period is provided.

• No-Show Declaration: If a passenger is not present within the designated grace period and has not contacted the driver or our office, the reservation will be marked as a “No-Show” and the full fare will be charged.

5. Cancellations & Amendments

• 24-Hour Policy: Cancellations made at least 24 hours prior to the scheduled pickup time are eligible for a full refund.

• Late Cancellations: Cancellations made with less than 24 hours’ notice are non-refundable.

• How to Amend: To change or cancel your booking, please contact us via WhatsApp at +1 (787) 633-3327, email us at dispatch@citycabpr.com, or call during business hours.

6. Rates & Vehicle Capacity

• All-Inclusive Pricing: The price displayed at checkout includes all airport fees, tolls, and processing fees.

• Extra Stops: Prices are based on a point-to-point transfer. Extra stops or indirect routing must be selected during checkout and will incur additional charges.

• Large Groups: We do not currently offer full-size passenger vans. Groups larger than 7 passengers must book the appropriate number of minivans to accommodate the party.

• Custom Quotes: If a price is not automatically displayed for your specific route, please contact us for a custom quote.